I believe that Richard Feynman can teach ServiceNow developers (and any software developers) a great deal - about physics, sure; but also about our own discipline.
I'm something of a physics nut myself (insert Spider-Man meme here), which has led me to something of an obsession with Richard Feynman. His work, of course (I've even got a Feynman diagram tattooed on the back of my neck), but also his life and upbringing. I'm interested in how someone like Richard Feynman was raised, and what lessons can be taken about how to raise children to become people with his best qualities. Qualities like intellectual curiosity and earnest, unabashed, confident-yet-humble exploration.
I once talked about the importance of confident-yet-humble exploration of new topics on a podcast with Robert Fedoruk and Cory Wesley. You can jump straight to the relevant time-code in that episode if you're interested in hearing it, here. (https://perspectives.snc.guru). This is a topic about which I am deeply passionate. I strongly believe that if we had more people with the sort of confident and humble intellectual curiosity of Richard Feynman, the world would be a much better and better-off place.
So, to that end, here are a couple of lessons I've taken about software development, from the late great physicist, Richard Feynman.
1. Don't Worry so Much About the Names of Things
Richard Feynman's father, Melville Feynman, used to take him on nature walks. During one such walk in the woods, a young Richard asked his father the name of a bird they saw. Melville responded not just with the bird's name in English but also in several other languages. However, he then pointed out that knowing the names of the bird in various different languages didn't actually teach Richard anything about the bird itself - the bird's habits, its role in the ecosystem, or its behaviors. Melville emphasized that the name is just a convention, a way for people to communicate about the bird, but it doesn't convey the essence or the true nature of the bird.
Relating this story to writing code - I'm not talking about variable names here; I'm talking about arcane terms like "monad", "higher-order function", "contravariance", and "Idempotence". If you use these terms without explaining them when talking to someone who you aren't certain is on the same page as you, then you aren't helping.
You aren’t teaching.
You're flexing.
Knowing the name of a thing is not the same as understanding it.
Using the name of a thing is not the same as explaining it.
Or, as Feynman’s father put it:
"Knowing the name of something, is not the same as knowing something."
2. Focus on Simplification Before Solution
Feynman was a master at simplifying complex concepts to their essence. I (vaguely, possibly apocryphally) recall hearing a story about Feynman working with another scientist on the same problem in an adjacent office. Feynman would sit in his office and play the bongos all day, apparently not working on the problem at all. The other scientist became very annoyed but was too polite to say anything.
After a good several days of the other scientist being deep in turgid thought, and Feynman just fiddling on the bongos, Feynman announced that he had solved the problem!
The other scientist thought he must be out of his mind, but no - Feynman had spent almost that entire time indeed not trying to solve the problem, but instead trying to come up with a way to make the problem simpler.
Once the problem could finally be simplified, the solution was almost obvious!
In programming, the ability to distill a problem to its simplest form before attempting to solve it is invaluable. This must often happen even before metaphorical pen is ever put to metaphorical paper; including in the requirements-gathering, design, and technical architecture stages.
This doesn't just apply to writing code; it also means simplifying your understanding of the problem itself.
Often, by focusing on simplification, you may find more elegant and efficient solutions, or even discover that the problem you're trying to solve is not the real problem. Developers (and especially architects!) can learn from Richard Feynman, to spend time upfront, understanding and simplifying their challenges, leading to more effective, efficient, and cleaner solutions.
3. Break Problems Down into Manageable Components
Feynman's problem-solving approach involved breaking down complex problems into smaller, manageable parts that could be more easily understood and solved. This technique is directly applicable to software development, where complex features or bugs can seem overwhelming at first glance.
By decomposing a problem into its fundamental components, developers can tackle each piece individually, making the overall problem more tractable. This method also aids in identifying reusable code components and simplifies debugging.
4. Find Joy in the Process
Feynman's enthusiasm for physics was driven by a love for the process of discovery, not just the outcomes. Similarly, the best software developers often are those who find joy in the process of coding itself—the act of creating, solving problems, and continuous learning.
This mindset helps to maintain motivation and resilience in the face of challenging or mundane tasks and fosters a culture of innovation and curiosity.
5. Teach to Learn
Feynman believed in the power of teaching as a tool for learning. He often said that explaining concepts to others in simple terms was the best way to solidify your own understanding. This principle can be applied to programming through giving talks at conferences, holding open office-hours calls, doing code reviews, pair programming, and writing documentation.
By teaching others about your code or explaining your approach to solving a problem, you not only help spread knowledge but also deepen your own understanding and uncover potential improvements or errors in your work.
Conclusion
By incorporating these lessons from Richard Feynman into their practice, software developers (including ServiceNow developers) can enhance their problem-solving skills, improve their work's clarity and effectiveness, and foster a lifelong passion for learning and innovation in the field of software development.
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2024
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- Mar 7, 2024 How to Merge Personal & Company ServiceNow Accounts Mar 7, 2024
- Feb 12, 2024 5 Lessons About Programming From Richard Feynman Feb 12, 2024
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2023
- Jul 5, 2023 Managing Instance-Specific System Properties for Dev/Test/Prod in ServiceNow Jul 5, 2023
- May 11, 2023 5 Ways to Check your ServiceNow Instance for DANGEROUS CODE in Less Than 5 minutes May 11, 2023
- Apr 28, 2023 Your ACLs and Business Rules are Broken (Here's How to Fix Them) Apr 28, 2023
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2022
- Dec 13, 2022 ServiceNow Developers: BE THE GUIDE! Dec 13, 2022
- Oct 19, 2022 A Faster, More Efficient Client-side GlideRecord (Free tool!) Oct 19, 2022
- Oct 9, 2022 Animated Loading Message & Collapsible Details on ServiceNow Form or Field (Client-side) Oct 9, 2022
- Aug 23, 2022 Using .addJoinQuery() & How to Query Records with Attachments in ServiceNow Aug 23, 2022
- Aug 18, 2022 Free, Simple URL Shortener for ServiceNow Nerds (snc.guru) Aug 18, 2022
- Aug 16, 2022 How to Get and Parse ServiceNow Journal Entries as Strings/HTML Aug 16, 2022
- Aug 14, 2022 New tool: Get Latest Version of ServiceNow Docs Page Aug 14, 2022
- Mar 4, 2022 How to Set or Change ServiceNow Application's Repository URL, Credentials, or SSH Key Mar 4, 2022
- Feb 7, 2022 How to return a CSV file from a Scripted REST API (SRAPI) in ServiceNow Feb 7, 2022
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2021
- May 3, 2021 Adding a Guided Setup to Your ServiceNow Application May 3, 2021
- Apr 27, 2021 Use Automated Tests to Validate "Guided Setup" Completion & Functionality. Apr 27, 2021
- Feb 11, 2021 "Processors", SRAPIs, and How to Run a Script and Redirect a User From a URL in ServiceNow Feb 11, 2021
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2020
- Nov 17, 2020 SN Guys is now part of Jahnel Group! Nov 17, 2020
- Sep 14, 2020 Better ServiceNow Notifications (& Another FREE Tool!) Sep 14, 2020
- Jul 31, 2020 Debugging Client & Catalog Client Scripts in ServiceNow Jul 31, 2020
- Jan 20, 2020 Getting Help from the ServiceNow Community Jan 20, 2020
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2019
- Dec 18, 2019 Can ServiceNow Script Includes Use the "current" Variable? Dec 18, 2019
- Nov 18, 2019 Handling 'text/plain' and Other Unsupported Content Types in ServiceNow Scripted REST APIs Nov 18, 2019
- Apr 21, 2019 Understanding Attachments in ServiceNow Apr 21, 2019
- Apr 10, 2019 Using Custom Search Engines in Chrome to Quickly Navigate ServiceNow Apr 10, 2019
- Apr 4, 2019 Set Catalog Variables from URL Params (Free tool) Apr 4, 2019
- Apr 1, 2019 Outlook for Android Breaks Email Approvals (+Solution) Apr 1, 2019
- Mar 11, 2019 GlideFilter is Broken - Free Tool: “BetterGlideFilter” Mar 11, 2019
- Feb 27, 2019 Making Update Sets Smarter - Free Tool Feb 27, 2019
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2018
- Nov 29, 2018 How to Learn ServiceNow Nov 29, 2018
- Nov 6, 2018 ServiceNow & ITSM as a Career? Nov 6, 2018
- Oct 19, 2018 Asynchronous onSubmit Catalog/Client Scripts in ServiceNow Oct 19, 2018
- Oct 11, 2018 How to do Massive, Slow Database Operations Efficiently With Event-Driven Recursion Oct 11, 2018
- Sep 18, 2018 Broken Queries & Query Business Rules in ServiceNow Sep 18, 2018
- Sep 7, 2018 JournalRedactor - Easily Redact or Delete Journal Entries in ServiceNow! Sep 7, 2018
- Jul 23, 2018 Admin Duty Separation with a Single Account Jul 23, 2018
- Jun 19, 2018 Improving Performance on Older Instances with Table Rotation Jun 19, 2018
- Jun 4, 2018 New Free Tool: Login Link Generator Jun 4, 2018
- May 29, 2018 Learning ServiceNow: Second Edition! May 29, 2018
- Apr 17, 2018 Upgrading From Express to Enterprise: What's Missing Apr 17, 2018
- Apr 12, 2018 If a Genie Gave Me Three Wishes, I'd Use Them All to "Fix" Scope Apr 12, 2018
- Mar 19, 2018 Service Catalog "Try in Portal" button Mar 19, 2018
- Mar 15, 2018 Video: Custom Output Transition Conditions From a Single Workflow (Script) Activity Mar 15, 2018
- Feb 11, 2018 We have a new book! Feb 11, 2018
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2017
- Nov 6, 2017 Requiring Attachments (& Other Miracles) in Service Portal Nov 6, 2017
- Sep 12, 2017 Handling TimeZones in ServiceNow (TimeZoneUtil) Sep 12, 2017
- Jul 27, 2017 How to Enable DOM Manipulation in ServiceNow Service Portal Catalog Client Scripts Jul 27, 2017
- Jun 25, 2017 What's New in ServiceNow: Jakarta (Pt. 1) Jun 25, 2017
- Jun 4, 2017 Powerful Scripted Text Search in ServiceNow Jun 4, 2017
- May 9, 2017 Work at Lightspeed: ServiceNow's Plan for World Domination May 9, 2017
- Apr 9, 2017 Avoiding Pass-By-Reference Using getValue() & setValue() Apr 9, 2017
- Apr 4, 2017 "Learning ServiceNow" is Now Available for Purchase! Apr 4, 2017
- Mar 12, 2017 reCAPTCHA in ServiceNow CMS/Service Portal Mar 12, 2017
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2016
- Dec 20, 2016 Pro Tip: Use updateMultiple() for Maximum Efficiency! Dec 20, 2016
- Dec 2, 2016 We're Writing a Book! Dec 2, 2016
- Nov 10, 2016 Chrome Extension: Load in ServiceNow Frame Nov 10, 2016
- Sep 7, 2016 Force-Include Any Record Into an Update Set Sep 7, 2016
- Sep 1, 2016 GlideRecord Pagination - Page through your GlideRecord query Sep 1, 2016
- Jul 17, 2016 Granting Temporary Roles/Groups in ServiceNow Jul 17, 2016
- Jul 15, 2016 Scripted REST APIs & Retrieving RITM Variables via SRAPI Jul 15, 2016
- May 17, 2016 What's New in Helsinki? May 17, 2016
- Apr 27, 2016 Customizing UI16 Through CSS and System Properties Apr 27, 2016
- Apr 5, 2016 ServiceNow Versions: Express Vs. Enterprise Apr 5, 2016
- Mar 28, 2016 Update Set Collision Avoidance Tool: V2 Mar 28, 2016
- Mar 18, 2016 ServiceNow: What's New in Geneva & UI16 (Pt. 2) Mar 18, 2016
- Feb 22, 2016 Reference Field Auto-Complete Attributes Feb 22, 2016
- Feb 6, 2016 GlideRecord & GlideAjax: Client-Side Vs. Server-Side Feb 6, 2016
- Feb 1, 2016 Make Your Log Entries Easier to Find Feb 1, 2016
- Jan 29, 2016 A Better, One-Click Approval Jan 29, 2016
- Jan 25, 2016 Quickly Move Changes Between Update Sets Jan 25, 2016
- Jan 20, 2016 Customize the Reference Icon Pop-up Jan 20, 2016
- Jan 7, 2016 ServiceNow: Geneva & UI16 - What's new Jan 7, 2016
- Jan 4, 2016 Detect/Prevent Update Set Conflicts Before They Happen Jan 4, 2016
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2015
- Dec 28, 2015 SN101: Boolean logic and ServiceNow's Condition Builder Dec 28, 2015
- Dec 17, 2015 Locate any record in any table, by sys_id in ServiceNow Dec 17, 2015
- Dec 16, 2015 Detecting Duplicate Records with GlideAggregate Dec 16, 2015
- Dec 11, 2015 Array.indexOf() not working in ServiceNow - Solution! Dec 11, 2015
- Dec 2, 2015 Understanding Dynamic Filters & Checking a Record Against a Filter Using GlideFilter Dec 2, 2015
- Oct 20, 2015 Bookmarklet: Load the current page in the ServiceNow frame Oct 20, 2015
- Aug 27, 2015 Easily Clone One User's Access to Another User Aug 27, 2015