Deep dives, tutorials, and practical guides for ServiceNow developers and admins.
If you've ever tried to solve this problem with one or two 'after' Business Rules that simply copy comments from one record to the other… congrats, you've discovered recursion! Unfortunately, you've also discovered infinite loops. If you next tried adding .setWorkflow(false) to the Business
Some of our existing ServiceNow outbound REST calls were being made through a Flow Designer action, using an imported RestMessage with OAuth authorization (typical OAuth Application Registry and OAuth Profiles). This was initially set up since our /oauth/token endpoints were internal and not on the
I made a thing. The script at the bottom of this article scans all scripts in a given table/field for GlideRecord queries that use if (gr.next()) {} WITHOUT a preceding .setLimit(1) before .query(). Unfortunately, since there is no way (to my knowledge) to filter out-of-box recor
I was sending dank memes in the ServiceNow developer community Discord server this morning instead of being at all productive in any way whatsoever - as we do be doin' over there - when someone went and ruined it by asking an intelligent question. Unfortunately, I fo
If you need to calculate the distance between two Location records in the cmn\_location table in ServiceNow, as long as both of those locations have latitude and longitude values, you can do so using the script below! Usage examples at the bottom. You can turn these functions into methods of a Scr
Your ServiceNow instance DEFINITELY has DANGEROUS CODE executing in it RIGHT NOW, causing performance issues, unexpected behavior, and hiding records from people who should be able to see them (including you)! This isn't a fear-mongering tactic; it's a fact we all overlook - until it's too la
> “*I have some records in a table which are duplicates. In this case, I can only identify “duplicate records” by whether several fields are identical; not just one. For example, let’s say I want to identify Incidents where the Short description, Assignment group, and Assigned to user are all the sa
If you got your ServiceNow certifications or made progress in courses on NOW Learning using a ServiceNow partner or customer account, you may find that when you move on to another company, you no longer have access to those certifications or training progress. This can be frustrating, and unfortunat
I believe that Richard Feynman can teach ServiceNow developers (and any software developers) a great deal - about physics, sure; but also about our own discipline. I'm something of a physics nut myself (insert Spider-Man meme here), which has led me to something of an obsession with Richard Feynman
While watching this video by the venerable Jace Benson, I was inspired by an idea presented around the 4-minute mark: a more effective way to manage instance-specific System Properties. So inspired was I, that I decided to not only adopt his suggestion, but to write a
> “My ACL requires a given role. A user has that role, but is still failing the access check. The ACL debugger says that the ACL script is what’s failing, but my ACL is not “Advanced” and there’s no script field! What is going on??” Even when the "Advanced" checkbox is unchecked on your ACLs or B
Every ServiceNow developer, administrator, and architect has at one time or another, got a requirement from their client that they know is bad-practice, silly, or sub-optimal. I often come across developers in the ServiceNow communities (such as the ServiceNow Developer [forums](https://commu