RITM Variables SRAPI

Download: Version 1.0

Article w/detailed documentation

This Scripted REST API provides a list of all populated variables on a RITM. It’s provided for free and without advertising.


Endpoint: GET https://INSTANCE.service-now.com/api/13231/ritm_vars_api
Header: “ritm” - a comma-separated list of RITM numbers (ex: RITM001003) to retrieve all populated variables for.
Response: A JSON-formatted object “result” with one node for each RITM that was requested and found. The RITM nodes are objects, which themselves contain a key/value pair for each populated variable associated with that RITM, where the key is the variable name, and the value is the variable’s value.

Example request (JavaScript)

var requestBody = "";
var client = new XMLHttpRequest();
client.open("get", "https://INSTANCE.service-now.com/api/13231/ritm_vars_api");
client.setRequestHeader('Accept', 'application/json');
client.setRequestHeader('Content-Type', 'application/json');
client.setRequestHeader('ritm', 'RITM0010003,RITM0010002');
//Eg. UserName="admin", Password="admin" for this code sample.
client.setRequestHeader('Authorization', 'Basic ' + btoa('USERNAME' + ':' + 'PASSWORD'));
client.onreadystatechange = function() {
    if (this.readyState == this.DONE) {
        document.getElementById("response").innerHTML = this.status + this.response;

Example response

    "result": {
        "RITM0010003": {
            "number": "RITM0010003",
            "some_var_name": "var value here"
        "RITM0010002": {
            "number": "RITM0010002",
            "string_var_name": "some variable value here",
            "reference_var_name": "9022f73e37ec730090b68cf6c3990e8e"