Tag: business-rules
4 results
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Bi-Directional Journal Entry Sync Without Infinite Loops for Comments or Work Notes
Bi-directionally sync journal entries between two ServiceNow records without triggering infinite loops. Yes, it's possible.
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Your ACLs and Business Rules are Broken (Here's How to Fix Them)
Why your "non-advanced" ACLs and Business Rules might secretly be running scripts, and how to find and fix the hidden condition breaking them.
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Can ServiceNow Script Includes Use the "current" Variable?
Yes, Script Includes can access the "current" variable - but the real question is whether they should. Here's how it works and when to avoid it.
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Broken Queries & Query Business Rules in ServiceNow
When to use Query Business Rules vs. ACLs for security and performance, and why your query rules might be silently breaking things.