About

Author

I’m Tim Woodruff. I write the blog, the books, and the various tools on this site. After enough years on the platform you accumulate strong opinions about pretty much every API and antipattern ServiceNow has, and most of them end up here in some form.

If you want the canonical “this is who I am” page, that lives on my personal site at timwoodruff.me.

Find me elsewhere

• Personal site (timwoodruff.me)
• LinkedIn
• Twitter / X
• Threads
• Instagram
• Amazon author page

Books

• Learning ServiceNow - the introductory book. Admin, basic scripting, and the parts of the platform you’ll touch every day.
• The ServiceNow Development Handbook - the deeper one. Architecture, performance, testing, security, scoped apps, the things people get wrong. Free updates between editions; see the changelog.
• Building Powerful Workflows - workflow design and patterns.

Other things I’ve built

Outside ServiceNow:

• STFUAI Podcasts - Android podcasts app. (Direct download.)
• Stop YouTube Reruns - Chrome extension that hides videos you have already watched on YouTube.
• RS3 GE Price Tracker - Chrome extension that tracks Grand Exchange prices in RuneScape 3.
• The Vibe Graveyard

Want to work together?

The SN Guys handle ServiceNow implementation, architecture, and developer training. If you just have a question, the help form is free and usually answered within a day or two.